Return & Refund Policy – Truly Yours

Last Updated: 20-5-26

At Truly Yours, we are committed to delivering quality products. If you face any issues with your order, please review our policy below.

1. Return Eligibility

We accept returns only in the following cases:

  • Product is damaged, defective, or expired
  • Incorrect product delivered

📌 Return request must be raised within 48 hours of delivery.

2. Non-Returnable Items

  • Opened or used products
  • Products without original packaging
  • Items returned after the allowed time period

3. Return Process

To request a return:

  1. Contact us via email or phone within 48 hours
  2. Share order details and product images as proof
  3. Our team will review and confirm eligibility

4. Refund Policy

  • Once approved, refunds will be processed within 5–7 business days
  • Refund will be credited to the original payment method

5. Replacement Policy

If eligible, we may offer a replacement product instead of a refund.

6. Order Cancellation

  • Orders can be cancelled before dispatch
  • Once shipped, cancellation is not possible

7. Shipping Charges

  • Shipping charges are non-refundable
  • In case of damaged or incorrect products, return shipping (if applicable) will be covered by us

8. Contact Us

For any return or refund queries, please contact:

Truly Yours Foods Pvt. Ltd.
71 Ravindra Nagar, Udaipur, Rajasthan, India
📞 +91 88299 94100
📧 info@trulyyours.in
🌐 www.trulyyours.in